Frequently Asked Questions
Custom packaging should be simple, clear, and stress-free. To help you better understand the process, we have answered some of the most common questions about custom boxes, branded packaging, design support, production, and shipping. If you need further assistance, reach out through live chat, submit one of our online forms, or call us at +1 332-222-4779 to speak with a packaging specialist.
Production & Ordering:
Is Cartor a custom packaging manufacturer?
Yes, Cartor is a custom packaging manufacturer. We manage the entire process with care, from project planning and design review to production, quality control, and delivery. This helps us maintain consistent quality, reliable service, and a smoother experience for every order.
Does Cartor create fully customized and branded product packaging?
Yes, Cartor creates fully customized and branded product packaging for retail, e-commerce, and wholesale businesses. We can tailor the box style, size, printing, finish, and branding details to match your product and strengthen your brand presentation.
Does Cartor offer plain packaging boxes without printing?
Yes, Cartor can provide packaging boxes without printing for businesses that need simple and functional packaging. These boxes can be made in standard or custom sizes based on your product requirements.
What custom packaging boxes and box styles does Cartor offer?
Cartor offers a wide range of custom packaging boxes, including folding cartons, mailer boxes, corrugated boxes, rigid boxes, and other specialty packaging styles. Each option can be customized to fit your product, branding, and shipping needs.
What printing options does Cartor offer? Do you provide foil stamping, Spot UV, embossing, and debossing?
Cartor primarily offers CMYK offset printing and can also match spot colors through the PMS system when needed. We also provide premium finishing options such as foil stamping, Spot UV, embossing, and debossing to give your packaging a more distinctive and professional look. Specialty finishes may affect the final unit cost depending on the design and order specifications.
What is Cartor’s typical turnaround time for a custom packaging order?
Turnaround time depends on your box style, order size, printing details, and finishing requirements. In many cases, Cartor completes production in approximately 8 to 10 business days after final design approval. Larger orders, rigid boxes, and more detailed projects may require additional time. If you have a tight deadline, ask us about rush production or faster shipping options.
How do I place an order with Cartor, and what happens after I order?
You can place an order by contacting Cartor through our website or by speaking directly with our team. Once we review your packaging requirements, we prepare a quote and confirm the project details with you. After approval, we create mockups or samples when needed, move the order into production, and ship your packaging according to the agreed timeline.
Can Cartor send samples before my first production order?
Yes, Cartor can provide samples before your first full order. We can send a general sample kit so you can review our material quality, printing, and packaging style. We can also create custom samples based on your exact specifications, although a sampling fee may apply for custom sample development.
Will I receive a proof or mockup before printing begins?
Yes, Cartor can provide 2D and 3D mockups before production starts. This allows you to review the design, layout, structure, and overall appearance of your custom box before printing. If changes are needed, our team can help refine the design before final approval.
Are Cartor custom printed boxes eco-friendly?
Cartor offers eco-friendly packaging options for businesses that want more sustainable packaging solutions. We commonly work with recyclable paper-based materials such as Kraft stock and other quality paper options. Our team can help you choose packaging materials that support both your branding goals and environmental preferences.
Does Cartor offer child-resistant custom packaging?
Yes, Cartor can provide child-resistant custom packaging upon request. If your product requires this type of packaging, our team can review your specifications and recommend a suitable packaging solution.
Can I order multiple artwork versions with the same box size and specifications?
Yes, Cartor can often produce multiple artwork versions using the same box size and core specifications in one production run. This can help improve efficiency, reduce setup time, and lower overall packaging costs.
What is Cartor’s minimum order quantity?
Cartor’s minimum order quantity starts at 100 boxes. Minimums may vary depending on the box style, materials, size, and printing requirements, so it is best to contact our team for an exact quote.
Shipping:
How much does shipping cost?
Cartor offers free shipping on all orders, so you do not have to pay extra shipping fees. This helps make your custom packaging order more simple and cost-effective.
Where is Cartor located?
Cartor is headquartered in Florida and works with multiple production facilities worldwide. Your order may be produced at the location that best supports quality, production efficiency, and delivery timelines.
Where does Cartor ship? Do you ship outside the United States?
Yes, Cartor ships across the United States and also serves customers in many international locations. We regularly handle domestic and global shipping to support businesses in different markets.
How will my custom packaging order be shipped?
Most custom packaging orders are shipped flat to help protect the boxes and reduce shipping space. Some packaging styles, such as rigid boxes, may be shipped fully assembled. Before shipping, every order is checked by our quality team to help ensure it arrives in excellent condition.
Does Cartor offer rush production and expedited shipping?
Yes, Cartor offers rush production and expedited shipping for time-sensitive projects. Additional charges may apply depending on your order details, production needs, and delivery schedule.
Can Cartor ship my order to multiple locations?
Yes, Cartor can ship your order to multiple addresses if needed. This is a helpful option for businesses that want to send packaging to different offices, warehouses, stores, or fulfillment centers.
Artwork & Design:
How do I measure a box for custom packaging?
To measure a custom box correctly, use the standard format Length x Width x Height (L x W x H). These dimensions usually refer to the inside of the box. For the best fit, measure carefully and round to the nearest tenth of an inch.
Can Cartor design my custom boxes?
Yes, Cartor can help design your custom boxes. Our in-house design team can guide you on box structure, print layout, and finishing options to create packaging that fits your product and supports your brand. This design support is available as part of our service.
What artwork guidelines should I follow for custom box printing?
For the best print quality, keep text and artwork clean, sharp, and easy to read. Small text should generally be at least 8 pt. If your design extends past the cut line, include a 0.25-inch bleed. Fonts should be embedded or converted to outlines, and thin dark lines should not be too fine. Saving your artwork as a press-ready PDF is usually the safest option.
What design file formats does Cartor accept for printing?
Cartor prefers vector-based PDF files and Adobe Illustrator (.ai) files for custom box printing. These file types help preserve line quality, text clarity, and print accuracy. Before sending your file, flatten transparencies, embed all linked elements, and remove crop or cut marks unless requested otherwise.
How will I know if my artwork meets Cartor’s print requirements?
Our design team reviews submitted artwork for common technical issues such as low resolution, blurry images, split lines, and missing bleed. If we find a production-related problem, we will let you know as soon as possible. However, spelling, grammar, and style edits are not automatically reviewed unless you specifically request that service.
How do I place artwork on a dieline?
If you need help placing artwork on a dieline, Cartor can support you during the setup process. Our team can explain how to align your design correctly so the final printed box looks accurate and professional.
Can I print artwork on both the inside and outside of my box?
Yes, Cartor can print on the outside of the box, the inside of the box, or both sides depending on your packaging needs. Two-sided printing is a great option for brands that want a stronger unboxing experience or additional product messaging inside the package. Extra charges may apply for inside printing, depending on the project.
Does Cartor charge extra based on the number of colors in my artwork?
No, Cartor offers full-color printing without charging extra simply because your artwork uses more colors. This gives you more freedom to create detailed, branded packaging without worrying about added color-based fees.
Can Cartor print my boxes with a glossy or matte finish?
Yes, Cartor offers both glossy and matte finishes for custom packaging. These finishing options help improve the look and feel of your boxes and can be chosen based on the style of your brand and product presentation.
Can Cartor manufacture inserts for custom boxes?
Yes, Cartor can produce custom inserts for your packaging. We offer cardboard, corrugated, and foam inserts to help protect products and improve presentation inside the box. At this time, plastic inserts are not available.
Sales:
How do I get a quote for my custom packaging project, and how long does it take?
You can request a quote from Cartor through our website, live chat, online contact form, or by phone. Once we receive your project details, our team reviews your specifications and prepares a custom quote. In most cases, quote requests are answered within 24 business hours.
Does Cartor offer discounts for bulk orders?
Yes, Cartor offers better pricing for higher-volume orders. In general, the more boxes you order, the lower your per-unit cost can be. Final pricing depends on several factors, including box size, material, style, printing method, and finishing options.
How can I reduce the cost per unit on my packaging order?
The best way to lower your per-unit price is to place a larger order quantity. You may also reduce costs by choosing simpler box styles, fewer special finishes, or more standard material options. Cartor can help you find a packaging solution that fits both your product needs and your budget.
Do I need to pay sales tax on my order?
Sales tax may not apply if your packaging qualifies for tax-exempt use and you provide a valid sales tax exemption certificate. If you are unsure whether your order qualifies, Cartor can guide you through the process and explain what documentation is needed.
Does Cartor offer refunds or returns?
Because most orders are custom-made, Cartor does not generally offer returns or exchanges once an order has been printed and delivered. However, if your order arrives damaged or has a verified production issue, please contact our team as soon as possible so we can review the problem and work toward a fair solution.
Are there any hidden fees?
No, Cartor does not charge hidden fees. Our quotes are prepared to clearly outline the costs related to your packaging order, including production and shipping, so you know what to expect before approval.
Are there any setup fees for custom packaging orders?
No, Cartor does not charge setup fees on custom packaging orders. This helps keep pricing straightforward and makes it easier for businesses to plan their packaging costs.
Customer Support:
Who can I contact about my existing order?
Once your order is in progress, Cartor assigns a dedicated customer service representative to your account. This person becomes your main point of contact for order updates, production questions, and general support. For new inquiries or general questions, you can also contact our team through the website, live chat, online form, or phone.
How can I track the status of my order?
You can track your order by contacting your assigned Cartor customer service representative. They will share order updates and tracking information as soon as it becomes available. If you need a status update at any time, you can reach out directly to request the latest details.
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